Novexa Shipping Policy

Last Updated: March 11, 2025

At Novexa, we make sure your orders reach you fast and hassle-free! Please review the details of our shipping process below:

1. Shipment Processing Time
   Efficiency is key in our operations. We promptly dispatch orders from our warehouses as soon as they are processed. During peak times, there may be slight delays—we appreciate your patience and understanding. If your shipment experiences a significant delay, we’ll notify you via email or phone.

2. Processing & Shipping Time
   Order Processing: Orders are processed within 1–3 business days (excluding weekends & holidays).
   Standard Shipping (USA): Estimated delivery within 7–10 business days.
   International Shipping: Delivery times vary by destination, typically 7–10 business days.
   Note: Shipping times may be affected by customs delays, holidays, or unforeseen circumstances.

3. Shipping Costs
   Standard Shipping (USA): FREE on all orders.
   International Shipping: FREE worldwide. If your country is not available at checkout, please contact us via chat for assistance.

4. Tracking Your Order
   Once your order ships, you’ll receive a tracking number via email or SMS to monitor your shipment in real time.
   🔗 Track your order here: Order Tracking

5. Lost, Delayed, or Damaged Packages
   Delayed Orders: If your order is delayed beyond the estimated timeframe, please contact us.
   Lost Packages: If your package is marked as delivered but not received, contact your local carrier or reach out to us within 7 days.
   Damaged Items: If your order arrives damaged, email us at novexastoreltd@gmail.com within 48 hours with photos, and we’ll assist with a replacement or refund.

6. Customs & Import Duties (International Orders)
   For international shipments, customs fees and import duties may apply depending on your country’s regulations. These charges are the buyer’s responsibility.

7. Need Help?
   For any shipping-related questions, contact us at:
   📧 novexastoreltd@gmail.com