Novexa Return Policy

Last Updated: August 22, 2025

At Novexa, we want you to love your purchase. If you are not completely satisfied, we offer a 30-day return policy to make shopping with us worry-free. Please read the policy below carefully.

1. Returns Eligibility

• We accept returns for unused, unworn clothing items in their original condition and packaging (with tags still attached).

• Items that have been worn, washed, altered, or damaged due to misuse are not eligible for return.

• For hygiene reasons, we cannot accept returns of intimate apparel (e.g., undergarments, bodysuits) or items marked as final sale.

2. Damaged or Defective Items

• If your order arrives damaged or defective, please contact us at novexastoreltd@gmail.com within 7 days of delivery.

• Provide your order number and clear photos of the damage/defect.

• Once approved, we will arrange a replacement or refund at no additional cost.

• Please note: damaged packaging alone (e.g., creased box) does not qualify if the product itself is intact.

3. Incorrect Orders

• If you receive the wrong item, notify us within 7 days of delivery.

• We will cover return shipping and provide a replacement or refund.

4. Non-Returnable Items

The following items cannot be returned:

• Intimate apparel (for hygiene reasons)

• Clearance or final sale items

• Gift cards

5. How to Initiate a Return

• Email novexastoreltd@gmail.com within 30 days of delivery.

• Include your order number, reason for return, and photos (if applicable).

• Once approved, you’ll receive return instructions.

• Customers are responsible for return shipping costs, unless the item is defective, damaged, or incorrect.

6. Refunds

• Refunds are issued to your original payment method within 7 business days of receiving and inspecting your return.

• You will receive an email notification once your refund has been processed.

• Shipping fees are non-refundable.

• All refunds are processed in U.S. Dollars (USD). Customers are responsible for any currency conversion or bank fees.

7. Exchanges

We do not offer direct exchanges. If you’d like a different size or color, please return your item for a refund and place a new order.

8. Shipping & Delivery Issues

• We strive to deliver your order promptly, but delays caused by couriers, customs, or circumstances beyond our control are not our responsibility.

• If your package is lost, stolen, or delayed, please contact the courier directly for assistance.

9. Fraud Prevention

• To protect against fraud, we verify billing and shipping information with the payment processor.

• Suspicious transactions may require additional verification.

• Novexa reserves the right to cancel any order if fraud is suspected.

📩 Contact Us

For any questions about our Returns & Refund Policy, reach us at:
novexastoreltd@gmail.com