Novexa Privacy Policy

Last Updated: March 11, 2025

At Novexa, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how Novexa collects, uses, and discloses your personal data when you visit or make a purchase from our website.

1. Collecting Personal Information

When you visit our Site, we collect certain information about your device, how you interact with the Site, and necessary details to process your purchases. We also collect additional data if you contact us for customer support.

We refer to any information that can uniquely identify an individual as "Personal Information." Below is a breakdown of the types of Personal Information we collect and why:

A. Device Information

• Examples: Browser type/version, IP address, time zone, cookie data, pages/products viewed, search terms, interaction with the Site.

• Purpose of collection: To optimize the Site experience, load pages correctly, and analyze visitor behavior for improvements.

• Source of collection: Automatically through cookies, log files, tags, web beacons, and pixels.

• Disclosure: Shared with analytics/marketing providers like Google Analytics and Facebook Pixel (if applicable).

B. Order Information

• Examples: Name, billing/shipping address, payment details (credit/debit card, PayPal, etc.), email address, phone number.

• Purpose of collection: To fulfill orders, process payments, arrange shipping, send confirmations, and screen for fraud.

• Source of collection: Provided by you during checkout.

• Disclosure: Shared with payment gateways (Stripe, PayPal, Shopify Payments) and shipping providers.

C. Customer Support Information

• Examples: Any information you provide when contacting customer support (e.g., order inquiries, troubleshooting).

• Purpose of collection: To assist with issues, returns, and inquiries.

• Source of collection: Directly collected when you contact us.

Note: We do not collect or store sensitive financial data like full card details—these are handled securely by third-party payment processors.

2. Minors

The Site is not intended for individuals under 18 years old. We do not knowingly collect data from children. If you believe a minor has provided Personal Information, please contact us to request removal.

3. Sharing Your Personal Information

We share Personal Information with trusted third parties to help us operate:

• Shopify – powers our online store (see Shopify’s Privacy Policy).

• Payment Processors – Stripe, PayPal, Shopify Payments.

• Shipping & Logistics Partners – carriers like UPS, FedEx, DHL to deliver orders.

• Legal/Compliance – if required by law, subpoena, or to protect rights.

4. Behavioural Advertising

We may use targeted advertising based on browsing activity. Partners include:

• Google Analytics

• Facebook Ads

• Other ad networks

Opt-out links:

• Google Ads

• Facebook Ads

• Bing Ads

5. How We Use Your Personal Information

We use your information to:

• Process and fulfill orders

• Provide customer support

• Improve Site functionality

• Prevent fraudulent transactions

• Send marketing updates (with your consent)

6. Your Rights (GDPR & CCPA Compliance)

🔹 GDPR (EEA Residents)

• Request access to your data

• Correct, update, or delete data

• Withdraw consent for marketing

• Request data portability

🔹 CCPA (California Residents)

• Request details on Personal Information collected

• Request deletion of data

• Opt-out of sale of Personal Information (if applicable)

To exercise these rights, contact us at novexastoreltd@gmail.com.

7. Data Retention

We store your information only as long as necessary to fulfill obligations, comply with legal requirements, and resolve disputes. You may request deletion anytime.

8. Cookies & Tracking Technologies

We use cookies to improve browsing:

• Essential Cookies – required for login, cart, checkout.

• Analytics Cookies – track behavior for performance.

• Marketing Cookies – used for targeted ads.

Managing Cookies: Disable in browser settings or visit allaboutcookies.org.

9. Do Not Track Signals

We currently do not respond to "Do Not Track" signals, but you can manage ad preferences via the links in Section 4.

10. Updates to This Policy

We may update this Privacy Policy periodically. Please check back regularly for the latest version.

11. Contact Us

For questions about this Privacy Policy, contact us at:
📧 novexastoreltd@gmail.com

For privacy complaints, you may also contact your local data protection authority.